Terms of Service

You must be at least 18 years old and able to enter a binding contract to create an account. You're responsible for keeping your mobile number's OTP access secure — it's the only way into your account.

• Plans (Monthly, Weekly, or custom) are sold for a specific number of dogs — the plan you book must match how many dogs you're booking for.
• A billing cycle runs for exactly one calendar month (or the plan's stated duration) from your chosen start date, extended by any days carried forward from cancelled walks on an earlier booking.
• Walks are 30 minutes each, Monday to Saturday. No walks are scheduled on Sundays.
• A booking is confirmed once payment succeeds, but still needs our admin team's review and approval before a walker is assigned — this usually happens quickly, but isn't instant.
• We only accept bookings for addresses within our current service area. If your pincode isn't covered, you won't be able to save that address.

All payments are processed by Razorpay; we never see or store your full card or bank details. Prices shown are GST-inclusive, and a GST tax invoice is generated for every successful payment. Prices are in Indian Rupees; the service is offered in India only.

• You can cancel an individual day's walk up to 8 hours before its scheduled slot. That day is credited toward your next booking's duration — it doesn't extend your current booking or issue a cash refund on its own.
• You can't cancel a confirmed booking outright yourself. If you need to stop a plan partway through, contact us — an admin can cancel it with a refund pro-rated for the walks that haven't happened yet; walks already completed or missed aren't refunded.
• If we can't fulfil a booking (for example, no walker is available in your area), we will cancel it and refund the full amount.

Walkers are personally assigned by our admin team, not self-listed — each one is ID-verified before being added to the platform. Every walk is tracked with a GPS route and photo updates where possible. Walker assignment and scheduling is managed manually by our team; we don't guarantee a specific walker for every walk.

You're responsible for giving us accurate, complete information about your dog — breed, size, vaccination status, medical conditions, and behavioural notes (including any history of aggression) — before booking. Withholding information that could affect a walker's safety, or your dog's, is a breach of these terms and may result in your account being deactivated. You remain responsible for your dog's health, vaccinations, and any veterinary care it may need.

We take reasonable care in vetting and assigning walkers and in handling your dog during a walk, but Strollo is provided on a reasonable-efforts basis, not as an insured or guaranteed service. We aren't liable for delays, missed walks due to circumstances outside our control (weather, walker unavailability, access issues at your address), or indirect losses. Nothing in these terms limits liability that can't be limited under Indian law.

We may deactivate an account that provides false information, misuses the platform, or puts a walker's safety at risk. Deactivated accounts are soft-deactivated, not erased — see our Privacy Policy for how we handle data after that.

If we make material changes, we'll update the date at the top of this page. Continued use of Strollo after a change means you accept the updated terms.

These terms are governed by the laws of India, and any disputes are subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat.

Questions about these terms? Reach us at contact@strollo.com or write to us at 520, The Capital, Near Nikol Police Station, Nikol, Ahmedabad 382350.