Privacy Policy

We collect information you give us directly, and information generated by using the service:

• Account details: your name and mobile number (used to log in via OTP), and email address if you add one.
• Dog details: your dog's name, breed, age, weight, gender, vaccination status, and any medical or behavioural notes you choose to add.
• Addresses: the addresses you save for walks, including the exact map location (latitude/longitude) you pick, so a walker can find the right spot.
• Walk data: the GPS route, distance, and duration of each walk, plus any photos and notes your walker adds during the visit.
• Payment data: booking amounts and payment status. Card and UPI details are handled entirely by Razorpay, our payment processor — we never see or store your full card or bank details.
• Messages you send us: anything you submit through the Contact Us form.

• To create and manage your account, and verify it's really you via OTP.
• To schedule, assign, and track walks, and to show you and your walker the right pickup location.
• To process payments and generate GST tax invoices for completed bookings.
• To send booking, walk, and payment updates by in-app notification and, if you have an email on file, by email.
• To check whether your address falls within an area we currently service.
• To respond to messages you send us.

We don't sell your data. We share the minimum necessary with:

• Your assigned walker — your dog's details, address, and any notes needed to carry out the walk safely.
• Razorpay — to process payments and refunds.
• Our cloud storage and email providers — to store dog/walk photos and deliver notification emails.
• Law enforcement or regulators, only if we're legally required to.

We keep account, booking, and walk records for as long as your account is active, and for a reasonable period after in line with tax and accounting requirements (GST invoices in particular must be retained for statutory record-keeping periods). When you ask us to delete your data, we deactivate the account and remove it from active use rather than keeping it visible anywhere in the app.

• You can update your profile, dogs, and addresses at any time from your account.
• You can ask us to export or delete your data by writing to us — see contact details below.
• You can opt out of email notifications by not adding an email to your profile; in-app notifications and OTP login messages are required for the service to function.

We use a single essential cookie to keep you signed in (a session token). We don't use third-party advertising or tracking cookies.

We restrict access to personal data to what's needed to run the service, and we never hard-delete records outright — accounts and bookings are deactivated rather than erased, so history stays auditable. No online service can guarantee perfect security, but we take reasonable, industry-standard measures to protect your information.

If we make material changes to this policy, we'll update the date at the top of this page. Continued use of Strollo after a change means you accept the updated policy.

Questions about this policy or your data? Reach us at contact@strollo.com or write to us at 520, The Capital, Near Nikol Police Station, Nikol, Ahmedabad 382350.